Contact Us

Contacting the editorial team

Before you write to us, check whether your question concerns the editorial side of this website or your player account with Foxy. If you are asking about a specific bonus offer, game availability, payout speed, or the accuracy of a detail we have published, that is for us. If you are asking about your own balance, a pending withdrawal, a deposit that has not arrived, or any issue with your account, that is a matter for the operator’s own customer support, because we do not have access to player accounts.

Account, deposit and withdrawal problems have to go to the operator directly for a simple reason: we cannot see your personal data, your transaction history, or your verification documents. Only the operator can look into those records, and only the operator can take action on them. Sending those queries to us will only delay your resolution, so please direct them to the support channels listed on the Foxy website itself.

Corrections and outdated information

If you have spotted a mistake in one of our reviews, a bonus term that has changed, or a game that is no longer offered, we want to hear about it. Include the page in question and, if you can, a note on what you believe is outdated or incorrect. We check every correction against the operator’s own published terms and amend the page when the evidence supports the change. Reports of this kind are treated as a priority, because keeping the information current is central to what this site does.

We also welcome reports of misleading or unclear wording in our own articles. If a sentence reads as if it promises something the operator does not actually offer, tell us where it appears, and we will reword it so that the page reflects the reality of the terms.

What we cannot do for you

We cannot place bets, open accounts, resolve disputes with the operator, or act as an intermediary between you and Foxy. We cannot provide legal advice, and we cannot confirm whether a particular action is permitted under the operator’s terms. For any of those matters, you need to deal with the operator or, where applicable, seek independent advice.

We also cannot answer questions about your eligibility to play, your deposit limits, or your self-exclusion arrangements. Those are account-level matters that the operator must handle. If you are seeking help with problem gambling, we encourage you to contact the responsible-gambling organisations listed on the operator’s site rather than this editorial contact form.

We aim to respond to every legitimate enquiry without undue delay, but we ask that you send only one message per issue. Duplicate submissions slow down the process for everyone. When you do write, keep your message concise and include any relevant page references, and we will give it the attention it needs.